Privacy Policy

We may collect the following types of information when you interact with our website or services:

• Personal Identification Information — Name, email address, phone number, and mailing address when voluntarily submitted through contact or intake forms.
• Service-Related Information — Information provided during the housing intake and referral process, including housing history, household composition, and support needs.
• Usage Data — Non-personally identifiable information such as your browser type, IP address, pages visited, and time spent on our website, collected automatically via cookies and analytics tools.
• Communication Records — Records of emails, form submissions, or other communications you send to us.

We use the information we collect for the following purposes:

• To respond to your enquiries and provide housing support services.
• To assess eligibility and coordinate appropriate housing and support services.
• To communicate with referral partners, county agencies, and service providers as required to deliver our services.
• To send updates, newsletters, or programme information where you have consented to receive them.
• To improve our website functionality and user experience.
• To comply with applicable legal and regulatory obligations.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With Referral and Service Partners — With your consent, we may share relevant information with county agencies (e.g. Hennepin County, Dakota County), shelters, healthcare providers, or other service organisations to coordinate housing and wraparound support.
• With Service Providers — We may share information with trusted third-party vendors who assist us in operating our website or conducting our services, provided they agree to keep your information confidential.
• As Required by Law — We may disclose information where required to do so by law, court order, or regulatory authority.
• To Protect Rights and Safety — We may disclose information where necessary to protect the rights, property, or safety of Victory Path Housing Solutions, our clients, or the public.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You may choose to set your browser to refuse cookies; however, some features of our website may not function properly as a result.

We may use third-party analytics services such as Google Analytics to understand how visitors use our website. These services collect anonymised data and are governed by their own privacy policies.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable laws and regulations. When information is no longer required, we take steps to securely delete or anonymise it.

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your personal information, subject to legal obligations.
• The right to withdraw consent for communications at any time by contacting us directly.
• The right to lodge a complaint with a relevant supervisory authority.

To exercise any of these rights, please contact us using the details provided at the end of this policy.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies independently.

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information. Continued use of our website following any changes constitutes your acceptance of the updated policy.